Payment Policy

Use this guide to understand how we manage payment authorization and order handling in CAD.

Authorization at checkout

Available payment options are displayed at checkout. Order preparation starts after the payment attempt is successfully authorized. For a declined or pending transaction, review the billing information and, if needed, speak with the issuing bank.

Checks and pending holds

Security checks or a temporary authorization hold may occur. An authorization hold does not always represent a finalized charge; the financial institution determines when it is released.

Protecting payment details

Sensitive payment credentials are handled by the checkout and payment providers used for the transaction. Complete card numbers and security codes should never be included in an email.

When credits appear

After approval, we process or initiate a refund to the original payment method within 10 days. Bank posting can take longer. For assistance, use Contact Us.